Legals - Everything You Need to Know.

At Ez SMSF, transparency and clarity are central to how we support you. Our legal documents outline the straightforward terms of our relationship so you can focus on what matters.

The four key documents are organised into easy-to-navigate tabs below:

  • Regulatory Information

  • Fee Schedule

  • Terms & Conditions

  • Privacy Policy

  • Dispute Resolution Policy 

Review them at any time. They are written in plain English and updated as needed to reflect how we work together.

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Ez SMSF Dispute Resolution Policy

Last Updated: August 2026

Ez SMSF Pty Ltd is a Registered Tax Agent.

Tax Agent Registration Number: 26374813

ABN: 16 693 890 069

 

1. Purpose

This Complaints and Dispute Resolution Policy sets out how Ez SMSF receives, manages, investigates and resolves complaints and disputes raised by clients (or their authorised representatives) about our SMSF administration and tax agent services.

The Policy is designed to:

  • Provide a fair, accessible, timely and transparent process for resolving concerns

  • Meet our obligations under the Tax Agent Services Act 2009 (TASA), the Tax Practitioners Board (TPB) Code of Professional Conduct and the Tax Agent Services (Code of Professional Conduct) Determination 2024

  • Support our documented system of quality management (including client engagement and monitoring)

  • Comply with the professional and ethical requirements applicable to IPA members, including APES 110 Code of Ethics and APES 320 Quality Management for Firms that provide Non-Assurance Services

  • Promote continuous improvement of our services and processes

 

2. Scope

This Policy applies to all complaints and disputes relating to:

  • SMSF administration services provided by Ez SMSF;

  • Tax agent services provided by Ez SMSF as a registered tax agent;

  • The conduct of our directors, employees, contractors or any person providing services on our behalf; and

  • Our systems, processes, communication, fees (where linked to service quality or professional standards) and compliance with professional obligations.

Note: Purely commercial fee disputes that do not raise issues of professional conduct, competence or ethical standards may be managed under the terms of the engagement letter and applicable Australian Consumer Law. Where a complaint involves both commercial and professional issues, this Policy will apply to the professional aspects.

 

3. Guiding Principles

We are committed to the following principles when handling complaints:

  • Accessibility: Complaints can be made easily through multiple channels at no cost.

  • Fairness and impartiality: We investigate complaints objectively and without bias. Where practicable, the person investigating will not have been directly involved in the subject matter of the complaint.

  • Timeliness: We acknowledge and respond to complaints promptly and keep you informed of progress.

  • Transparency: We clearly explain our process, timeframes and outcomes. • No detriment: You will not be disadvantaged for making a complaint in good faith.

  • Confidentiality: We handle personal and sensitive information in accordance with our Privacy Policy and applicable privacy laws.

  • Continuous improvement: We record and analyse complaints to identify systemic issues and improve our services and quality management system.

 

4. How to Make a Complaint

You may raise a complaint or concern at any time. We encourage you to contact us as soon as possible so that we can address the issue promptly.

Preferred methods:

  • Email: ask@ezsmsf.com.au (recommended - creates a clear written record - use the form below)

  • Post: Complaints Officer, Ez SMSF, L8/131 Leichhardt Street, Spring Hill, QLD, 4000

  • Phone: +61 448 828 499 (please follow up in writing where possible)

 

Please include the following information to help us investigate efficiently:

  • Your full name and contact details;

  • SMSF name / ABN / TFN (if applicable) and your relationship to the fund;

  • A clear description of the issue, including relevant dates and people involved;

  • Copies of any supporting documents or correspondence;

  • What outcome or resolution you are seeking

Ez SMSF Terms & Conditions

Last Updated: August 2026

Ez SMSF Pty Ltd is a Registered Tax Agent.

Tax Agent Registration Number: 26374813

ABN: 16 693 890 069

 

Table of Contents

  1. Tax Agent Registration and Regulatory Information
    1.1 Registration Details
    1.2 Rights, Responsibilities and Obligations under the TASA and Code
    1.3 Complaints to the Tax Practitioners Board
    1.4 Professional Indemnity Insurance

  2. Our Services
    2.1 Important – What we do NOT do

  3. Your Obligations

  4. Fees, Payments, GST and Billing

  5. Intellectual Property Rights

  6. Confidentiality, Data and Outsourced / Cloud Services
    6.1 Outsourced Services and Cloud Computing (APES 305)

  7. Privacy

  8. Limitation of Liability and Disclaimers

  9. Indemnity

  10. Termination and Suspension
    10.1 Termination by either party
    10.2 Our right to suspend or terminate immediately
    10.3 Effect of termination or suspension
    10.4 Additional fees

  11. Changes to These Terms

  12. Governing Law and Jurisdiction

  13. Dispute Resolution and Complaints

  14. Entire Agreement and Severability

  15. Contact Details and Notices

 

These Terms and Conditions (“Terms”) govern the provision of SMSF administration and tax agent services by Ez SMSF Pty Ltd (“Ez SMSF”, “we”, “us”, “our”) to you as the trustee or trustees of your Self-Managed Superannuation Fund (“you”, “your”, “the Fund”). By signing our Letter of Engagement, booking an appointment through our website or otherwise using or accessing any of our services, you agree to be bound by these Terms. If you do not agree, you must not proceed with our services. These Terms form part of the entire agreement between you and us in relation to the services, together with:

  • the applicable Letter of Engagement;

  • the applicable Terms of Engagement;

  • the Ez SMSF Fee Schedule;

  • the Ez SMSF Privacy Policy; and

  • the Ez SMSF Dispute Resolution Policy.

In the event of any inconsistency between these Terms and a Letter of Engagement or Terms of Engagement, the Letter of Engagement / Terms of Engagement prevails to the extent of the inconsistency in respect of the specific engagement. In the event of any inconsistency between these Terms and the Fee Schedule on matters of fees, billing frequency or interest, the Fee Schedule prevails.

Liability limited by a scheme approved under Professional Standards Legislation.

 

1. Tax Agent Registration and Regulatory Information

1.1 Registration Details

Services are provided by Ez SMSF Pty Ltd (ABN 16 693 890 069), a registered tax agent under the Tax Agent Services Act 2009 (TASA). Our Tax Agent Registration Number is 26374813.

The Tax Practitioners Board (TPB) maintains a public register of tax agents and BAS agents. You can search the register at

https://www.tpb.gov.au/public-register.

Our registration record can be located using the registration number above or via the direct link:

https://myprofile.tpb.gov.au/public-register/practitioner/?ran=26374813.

As at the date of these Terms:

(a) there are no conditions on our registration; and

(b) there have been no prescribed events under section 45 of the Tax Agent Services (Code of Professional Conduct) Determination 2024 within the relevant look-back period that require disclosure. If this position changes we will notify you in accordance with section 45.

 

1.2 Rights, Responsibilities and Obligations under the TASA and Code

As a registered tax agent we must comply with the Code of Professional Conduct in the TASA (section 30-10) and the additional obligations in the Tax Agent Services (Code of Professional Conduct) Determination 2024. This includes obligations to:

  • act honestly and with integrity;

  • act lawfully in your best interests;

  • provide tax agent services competently and in a timely manner;

  • take reasonable care to ensure the taxation laws are complied with;

  • maintain arrangements for the management of conflicts of interest;

  • keep proper client records (section 30 of the Determination);establish and maintain a system of quality management (section 40 of the Determination); and

  • comply with the fundamental principles of the APES 110 Code of Ethics for Professional Accountants (including Independence Standards) and APES 220 Taxation Services as members of the Institute of Public Accountants (IPA).

Your obligations as a client include providing accurate, complete and timely information, advising us of material changes relevant to the services, keeping required records, cooperating so that we can meet statutory deadlines, and reviewing and approving documents we prepare before lodgement.

 

1.3 Complaints to the Tax Practitioners Board

If you wish to make a complaint about a tax agent service we have provided, you may do so to the Tax Practitioners Board. Information about the TPB’s complaints process is available at https://www.tpb.gov.au/complaints.

Complaints can be lodged via the online form on the TPB website.

We also maintain an internal complaints and dispute resolution process under our Complaints and Dispute Resolution Policy (see clause 13). That Policy forms part of our system of quality management.

 

1.4 Professional Indemnity Insurance

We maintain professional indemnity insurance that meets the requirements applicable to registered tax agents and our IPA professional membership and Professional Standards Scheme obligations. Details of the cover held are available on request.

 

2. Our Services

We provide SMSF administration and tax agent services to trustees who wish to retain complete control over every investment decision while having all administrative, compliance, reporting, taxation and lodgement obligations handled professionally and compliantly. Our core services include:

  • SMSF financial reporting (interim, ad-hoc and annual);

  • SMSF taxation services, including GST registration, activity statement preparation and lodgement, preparation and lodgement of the SMSF Annual Return and general taxation administration services;

  • ASIC and ATO agency and payment facilitation services (subject to your authorisation);

  • SMSF Health Checks delivered in plain English;

  • Ongoing administration support through your dedicated Client Service Manager; and

  • Facilitation of data feeds, bank account setup and transaction reconciliation using approved software.

We also facilitate referrals to our ecosystem partners for auditing, financial advice, legal documents, property services, insurance, investments and other ancillary needs. These referrals may be to external qualified service providers. Ez SMSF can refer you to a separate AFSL-licensed entity for financial advice on matters connected with the establishment or transfer of your SMSF or other SMSF-related matters. Before deciding to establish or transfer an SMSF, or make any financial decisions regarding your SMSF, you should consider obtaining independent advice from a licensed financial adviser, tax adviser and/or lawyer as appropriate. It is your decision whether or not to seek personalised professional advice. You remain free to accept or decline any referral.

 

2.1 Important – What we do NOT do
  • We do not provide personal financial product advice or recommendations that take into account your individual financial circumstances, objectives or needs.

  • We do not make investment decisions, select, buy or sell assets, or provide advice on the suitability of any specific investment for your Fund.

  • We do not act as trustee, provide legal advice, accounting advice beyond the scope of SMSF administration, or taxation advice that is personal to you beyond the mechanical preparation and lodgement of returns as part of our administration services.

  • We do not guarantee investment performance, tax outcomes or compliance outcomes that depend on your actions or the actions of third parties.

Any information we provide is general information only and does not take into account your personal objectives, financial situation or needs. You should consider the appropriateness of the information and, if necessary, seek personal advice from a qualified adviser before making any decision. You retain control over, and are responsible for, your investment decisions within your Fund at all times.

 

3. Your Obligations

As the trustees of your Self-Managed Superannuation Fund (the “Fund”), you and each of you have the ultimate, non-delegable legal responsibility for the proper operation, management and compliance of the Fund at all times. This includes full compliance with the Fund’s governing rules (including the trust deed and any corporate constitution), the Superannuation Industry (Supervision) Act 1993 (Cth), the Corporations Act 2001 (Cth), the Income Tax Assessment Acts 1936 (Cth) and 1997 (Cth), and all requirements imposed by the Australian Taxation Office (ATO) and Australian Securities and Investments Commission (ASIC). Our role is strictly limited to providing the SMSF administration and tax agent services described in these Terms and your Letter of Engagement / Terms of Engagement. We do not assume any of your trustee responsibilities. You must:

  • Provide us with accurate, complete, up-to-date and timely information, documents and instructions as we reasonably request, including (without limitation) during onboarding, SMSF Health Checks, data-gathering phases, annual compliance cycles, audits and any ad-hoc requirements. This includes trust deeds, corporate constitutions, minutes, resolutions, member consents, investment strategies, market-value asset valuations, bank statements, transaction records, insurance certificates of currency, member identification

  • documents and any other records required for administration, compliance, reporting, taxation or lodgement;

  • Respond promptly (and in any event within the timeframe we specify) to all communications, requests, tasks and document requests from us, any designated client portal, to enable us to meet all statutory and regulatory deadlines;

  • Ensure that every investment decision, contribution, withdrawal, pension payment, borrowing arrangement (including any limited recourse borrowing arrangement) and other activity of the Fund fully complies with the Fund’s investment strategy, the sole purpose test, contribution caps and carry-forward rules, in-house asset rules, and all other legislative and trust deed requirements;

  • Carefully review, verify the accuracy of, formally approve and (where required) sign all financial statements, tax returns, audit reports, lodgements, SMSF Health Checks, reports and any other documents we prepare or facilitate on your behalf before they are finalised or lodged with the ATO, ASIC or any other authority;

  • Promptly notify us in writing of any material change in the circumstances of the Fund or its members, including (without limitation) changes to trustees, directors, members, beneficiaries, contact details, bank accounts, insurance, investment holdings or any event that could affect the Fund’s compliance or our ability to provide the Services;

  • Obtain and supply accurate market valuations for all Fund assets as and when required for reporting, audit or compliance purposes;

  • Maintain sufficient cleared funds in the Fund’s nominated bank account at all times to cover our fees, taxes, supervisory levies and any other authorised payments;

  • Authorise and keep current the direct debit facility from the Fund’s bank account for the collection of our fees and any payments we are authorised to make on behalf of the Fund;

  • Ensure the Fund continues to satisfy all record-keeping, reporting, auditing and other compliance obligations under superannuation law; and

  • Fully cooperate with any auditor appointed for the Fund and provide all information and assistance required for the audit without delay.

You represent and warrant to us that all information and documents you (or anyone acting on your behalf) provide to us are true, accurate, complete and not misleading in any material respect. We are entitled to rely on such information and documents when providing the Services. You acknowledge and agree that any failure by you to satisfy these obligations may cause the Fund to breach applicable laws, resulting in penalties, loss of complying fund status, additional costs, interest charges or other adverse consequences for the Fund or its trustees. To the maximum extent permitted by law (and subject to the Australian Consumer Law and the Professional Standards Scheme), we will not be liable or responsible for any such breaches, penalties, costs or consequences arising directly or indirectly from your acts or omissions, inaccurate or incomplete information, or failure to comply with your trustee duties. We may also charge you additional reasonable fees for any extra work required as a direct result of your delay or failure to provide required information or approvals on time, in accordance with the Fee Schedule.

 

4. Fees, Payments, GST and Billing

Our fees are set out in the Ez SMSF Fee Schedule (as updated from time to time) and in your Letter of Engagement / Terms of Engagement. Fees may include a base monthly administration fee, ad-hoc fees, and fees for additional services. Fees are exclusive of GST unless otherwise stated. We will debit fees directly from the Fund’s bank account via authorised direct debit after providing you with a tax invoice (or in accordance with the billing cycle set out in the Fee Schedule). You authorise us to debit the agreed fees on the dates specified. All fees are payable in full and are non-refundable except where required by law or as expressly provided in the Fee Schedule. Late payment interest, if any, will be charged in accordance with the Fee Schedule or, if not specified, at a rate permitted under applicable Queensland law.

We may review and adjust our fees annually (or as otherwise set out in the Fee Schedule) with reasonable written notice. Continued use of our services after the adjustment date constitutes acceptance of the new fees. For the avoidance of doubt, the Fee Schedule prevails over these Terms on all matters of fee quantum, billing frequency, GST treatment, interest and related commercial terms.

 

5. Intellectual Property Rights

All intellectual property rights (including copyright, trade marks, design rights, trade secrets, know-how and other proprietary rights) in any materials, documents, templates, reports, financial statements, SMSF Health Checks, workflows, processes, systems, software outputs (including outputs from any approved platforms), branding, logos, taglines, website content, marketing materials and any other content or works we create, develop or provide to you in connection with the Services (collectively, the “Materials”) are and will at all times remain the sole and exclusive property of Ez SMSF or our third-party licensors. We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to use the Materials solely for the internal administration, compliance and management of your own Self-Managed Superannuation Fund during the term of our engagement. This licence does not extend to any other fund, entity or purpose. You must not, and must not permit any third party to:

  • Copy, reproduce, modify, adapt, reverse engineer, decompile, disassemble or create derivative works from any of the Materials;

  • Distribute, sublicense, sell, lease, lend, publish or otherwise make the Materials available to any other person or entity;

  • Use the Materials for any purpose other than the proper administration of your specific SMSF;

  • Remove or alter any copyright, trade mark, confidentiality or proprietary notices on the Materials; or

  • Use “Ez SMSF”, our logos, brand names, colour palette, fonts or any of our trademarks without our prior written consent.

You retain ownership of the documents and information you provide to us. By supplying any such documents or information, you grant us a royalty-free, irrevocable, perpetual, worldwide licence to use, reproduce, adapt and disclose them as reasonably necessary to deliver the Services, comply with legal obligations, and improve our systems and processes (including in de-identified form). Any feedback, suggestions or ideas you give us about our Services or the Materials will be owned by Ez SMSF and may be used by us without restriction or compensation. This licence automatically ends upon termination or expiry of our engagement for any reason. You must immediately cease all use of the Materials (except for records you are legally required to retain as trustee) and, if requested by us, return or destroy all copies in your possession or control. We reserve all rights not expressly granted to you under these Terms.

 

6. Confidentiality, Data and Outsourced / Cloud Services

We will keep all Confidential Information you provide confidential and use it only to provide the services and as permitted by law, the TASA, the Code, APES 110 and these Terms. “Confidential Information” has the meaning given in APES 110. You consent to us sharing necessary information with our ecosystem partners, approved software providers, banks, the ATO, ASIC, auditors and other service providers strictly for the purpose of delivering the services. We will ensure appropriate confidentiality arrangements are in place.

 

6.1 Outsourced Services and Cloud Computing (APES 305)

In delivering the Services we utilise approved third-party software and service providers, including (but not limited to) BGL SF360 (for SMSF administration and compliance) and Karbon (for practice management and client communication). These providers process and store data, including Confidential Information, in accordance with their respective terms and security standards. Processing and storage locations are primarily within Australia; where any component is performed or stored outside Australia we will disclose the geographic location and nature of that processing on request or in updated engagement materials. The nature and extent of the services include data feeds, transaction reconciliation, document storage, workflow management and electronic communication. By engaging us you acknowledge and consent to the use of these providers for the purposes of delivering the Services. Further details of current providers, locations and the nature/extent of outsourced or cloud services are available on request and will be updated in engagement materials if material changes occur, consistent with APES 305 paragraphs 3.6 and 3.7.

 

7. Privacy

We collect, use, store and disclose your personal information (including Tax File Numbers) in accordance with our Privacy Policy, the Privacy Act 1988, the Australian Privacy Principles, the Privacy (Tax File Number) Rule 2015 and our confidentiality obligations under APES 110. The Privacy Policy is available on our website and forms part of these Terms. By using our services you consent to the handling of your personal information as described in the Privacy Policy.

 

8. Limitation of Liability and Disclaimers

Liability limited by a scheme approved under Professional Standards Legislation. Ez SMSF participates in a Professional Standards Scheme approved under Professional Standards Legislation through its membership of the Institute of Public Accountants. To the extent that the Scheme applies, our liability for damages arising from a single cause of action is limited in accordance with the terms of the Scheme. The Scheme only affects liability for damages exceeding the monetary threshold specified in the Scheme instrument (and does not limit liability below that threshold). Subject to the Professional Standards Scheme, the Australian Consumer Law, the ASIC Act 2001 (Cth) and any other legislation that cannot be excluded, and to the maximum extent permitted by law:

  • Our total aggregate liability to you (or the Fund) arising out of or in connection with these Terms, the Services, or any information we provide (whether in contract, tort including negligence, under statute or otherwise) is limited to the total fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the liability; and

  • We are not liable for any indirect, consequential, special, incidental or punitive loss or damage, including but not limited to loss of profits, loss of revenue, loss of opportunity, loss of data, or business interruption.

We are not liable for, and you release us from any liability in respect of:

  • Any loss or damage arising from your (or the Fund’s) investment decisions, the performance or non-performance of any investments held by the Fund, or any change in the value of the Fund;

  • Any act or omission of any third party, including (without limitation) auditors, banks, financial advisers, legal service providers, investment platforms or other ecosystem partners referred by us, except to the extent that such act or omission is caused by our own negligence in the selection or direct supervision of that third party; and

  • Any failure by you to comply with your obligations as trustee under these Terms, the Fund’s trust deed or superannuation law.

Nothing in these Terms excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law, the ASIC Act 2001 (Cth), or any other legislation to the extent that it is not lawful to do so. Where the Australian Consumer Law applies and liability cannot be limited in the manner set out above, our liability is limited to the resupply of the services or the payment of the cost of having the services resupplied, at our option. Any information we provide is general in nature only. It does not take into account your personal objectives, financial situation or needs. You should consider the appropriateness of any information having regard to your own circumstances and, if appropriate, seek personal financial advice from a qualified adviser. You retain complete control over all investment decisions relating to the Fund at all times.

 

9. Indemnity

You (and each of you as trustees of the Fund) agree to indemnify and keep indemnified Ez SMSF, its directors, officers, employees, agents, contractors, subcontractors, related bodies corporate and any other person acting on our behalf (collectively the “Indemnified Parties”) from and against any and all losses, damages, costs, expenses, claims, liabilities, penalties, fines, demands, actions, suits or proceedings (including legal costs and expenses on a full indemnity basis) which any of the Indemnified Parties may suffer or incur as a direct or indirect result of or in connection with:

  • Any breach by you of these Terms, the Letter of Engagement, the Terms of Engagement, or any of your obligations as trustee of the Fund (including the obligations set out in clause 3);

  • Any inaccurate, incomplete, misleading or false information, data or documents that you (or anyone acting on your behalf) provide to us or fail to provide when requested;

  • Any failure by you to comply with your trustee duties or obligations under the Fund’s trust deed or governing rules, the Superannuation Industry (Supervision) Act 1993 (Cth), the Corporations Act 2001 (Cth), the Income Tax Assessment Acts, or any other applicable law or regulation (including ATO or ASIC requirements);

  • Any act, omission, decision or conduct by you in your capacity as trustee of the Fund, including (without limitation) any investment decision, contribution, withdrawal, pension payment, borrowing arrangement (including any limited recourse borrowing arrangement) or dealing with the Fund’s assets;

  • Any claim, demand, action, suit or proceeding brought against any Indemnified Party by any third party (including the Australian Taxation Office, Australian Securities and Investments Commission, a Fund member, beneficiary, former trustee, auditor, bank, ecosystem partner or any other person) that arises out of or relates to your actions, omissions or the operation of the Fund; or

  • Any regulatory investigation, inquiry, penalty, fine, sanction or other consequence incurred by us that is attributable (in whole or in part) to your conduct or the Fund’s non-compliance with superannuation or other laws.

This indemnity does not apply to the extent (and only to the extent) that the relevant loss, damage, cost, expense, claim or liability is caused directly by our own fraud, wilful misconduct or gross negligence, or to the extent that liability cannot be excluded or limited under the Australian Consumer Law or the Professional Standards Scheme. You must pay any amount payable under this indemnity on demand. We may set off any amount you owe us under this indemnity against any fees or other amounts we owe you. This indemnity is a continuing obligation, is independent of any other obligations under these Terms and survives the termination or expiry of these Terms for any reason, regardless of the cause of termination.

 

10. Termination and Suspension

10.1 Termination by either party

Either you or we may terminate our engagement and the provision of the Services at any time by giving the other party at least thirty (30) days’ prior written notice, or as otherwise provided in the applicable Letter of Engagement or Terms of Engagement.

 

10.2 Our right to suspend or terminate immediately

We may, at our sole discretion and by written notice to you, immediately suspend the provision of any or all of the Services or terminate our engagement if:

  • You fail to pay any fees, charges or other amounts due to us by the due date and the payment remains outstanding for more than seven (7) days after we notify you (consistent with the Fee Schedule);

  • You breach any of your obligations under these Terms (including the obligations in clause 3), the Letter of Engagement or the Terms of Engagement and, where the breach is capable of remedy, you fail to remedy it within seven (7) days of receiving written notice from us;

  • You fail to provide accurate, complete, up-to-date or timely information or documents that we reasonably require to perform the Services;

  • We reasonably believe that continued provision of the Services may breach any law (including the Superannuation Industry (Supervision) Act 1993 (Cth) or the Corporations Act 2001 (Cth)), expose us or any Indemnified Party to regulatory action, penalty, fine or reputational risk, or otherwise be contrary to our compliance or risk policies or our obligations under the Code;

  • The Fund ceases to be a complying superannuation fund, loses its ATO registration, or you fail to ensure the Fund complies with superannuation law or the Fund’s governing rules;

  • An Insolvency Event occurs in relation to you, any trustee of the Fund or the Fund itself; or

  • We otherwise determine in good faith that continued engagement is no longer appropriate, lawful or sustainable.

 

10.3 Effect of termination or suspension

Upon termination or expiry of our engagement for any reason, or during any period of suspension:

  • All outstanding fees, charges and expenses (including work performed but not yet invoiced and any reasonable termination assistance or transfer fees as set out in the Fee Schedule) become immediately due and payable in full;

  • You must promptly appoint a new SMSF administrator and take all steps necessary (at your sole cost and expense) to transfer the administration of the Fund, including providing all required authorities, documents and access;

  • Subject to your full payment of all amounts owing, we will provide reasonable assistance to facilitate the orderly transfer of your Fund records to the new administrator;

  • Your limited licence to use our Materials automatically ends and you must immediately cease all use of the Materials (except for any records you are legally required to retain as trustee) and, if requested by us, return or destroy all copies in your possession or control;

  • We may retain copies of any records as required for our own compliance, record-keeping, insurance or legal purposes (consistent with section 30 of the Determination and APES requirements).

  • Any rights or obligations which are expressed to survive, or by their nature are intended to survive, termination or suspension (including clauses 5, 6, 7, 8, 9, this clause 10, 12, 13 and 14) continue in full force and effect.

 

10.4 Additional fees

We may charge a reasonable fee for any additional work required to assist with the transfer of your Fund records or to finalise any outstanding compliance, reporting or lodgement work arising from the termination or suspension, in accordance with the Fee Schedule. During any suspension we are not obliged to perform any Services and all fees continue to accrue unless otherwise agreed in writing. Suspension does not affect our right to terminate at any time.

 

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in law, our services, professional standards or business practices. We will notify you of material changes by email or our client app at least 14 days before they take effect (or such longer period as required by law or APES 305 for significant changes to engagement terms). Continued use of our services after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may terminate the engagement before the changes take effect in accordance with clause 10.

 

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Queensland, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland.

 

13. Dispute Resolution and Complaints

If a dispute arises, the parties must first attempt to resolve it through good-faith negotiation. If unresolved within 21 days, either party may refer the dispute to mediation administered by the Australian Disputes Centre (or another agreed mediator) before commencing legal proceedings (except for urgent injunctive relief).

Complaints about our services are managed in accordance with our Complaints and Dispute Resolution Policy (available on request and forming part of these Terms). That Policy sets out how we receive, manage, investigate and resolve complaints, including timeframes, the role of our Complaints Officer, and escalation paths. You may also make a complaint about a tax agent service to the Tax Practitioners Board at any time (see clause 1.3). Making a complaint to the TPB does not prevent you from also using our

internal process. This clause does not limit any rights you may have under the Australian Consumer Law or other legislation.

 

14. Entire Agreement and Severability

These Terms, the Letter of Engagement, the Terms of Engagement, the Fee Schedule, the Privacy Policy and the Complaints and Dispute Resolution Policy constitute the entire agreement between the parties and supersede all prior understandings, representations and agreements relating to the subject matter. If any provision is held invalid or unenforceable, it will be severed and the remaining provisions continue in full force and effect. Any invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original commercial intent.

 

15. Contact Details and Notices

Notices must be in writing and sent to:

Ez SMSF Pty Ltd

Email: ask@ezsmsf.com.au

Phone: +61 448 828 499

Postal: L8/131 Leichhardt Street, Spring Hill, QLD 4000

Notices are deemed received when sent by email (unless the sender receives an automated delivery failure notice) or, if posted, three business days after posting. By accessing our website, booking an appointment, downloading our App, signing our Letter of Engagement, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms (including the Professional Standards Scheme limitation of liability disclosure).

 

End of Terms and Conditions.

Ez SMSF Privacy Policy

Last Updated: August 2026

Ez SMSF Pty Ltd is a Registered Tax Agent.

Tax Agent Registration Number: 26374813

ABN: 16 693 890 069

Ez SMSF (we, us, our) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use and disclose personal information. It applies to all individuals whose personal information we handle, including SMSF trustees, fund members, their authorised representatives and other related parties in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may update this policy from time to time. The current version is always available on our website at www.ezsmsf.com.au/legals. We will notify you of any material changes by updating the “Last updated” date and, where appropriate, by direct communication or website notice.

1. What personal information do we collect?

We collect personal information that is reasonably necessary for us to provide our SMSF administration services, comply with legal obligations and operate our business.

Personal information we collect includes:

  • Contact and identification details (name, date of birth, postal and residential address, phone numbers, email addresses, driver’s licence details and other approved identification documents).

  • Government identifiers (Tax File Number (TFN), Australian Business Number (ABN), Director Identification Number (DIN)).

  • Superannuation and financial information (superannuation statements, bank account details, investment records, transaction data, financial reports, tax returns and contribution details).

  • SMSF-specific records (trust deeds, minutes, resolutions, investment strategy, member consents, corporate trustee details).

  • Insurance and estate planning information (insurance fact-find responses, policy details, wills, testamentary trusts, enduring powers of attorney, binding death benefit nominations).

  • Technical and online information (IP address, browser type, device information, cookies and similar tracking technologies from our website and client portal).

Sensitive information (a subset of personal information) we may collect includes health information where it is provided in insurance fact-finds or related to SMSF insurance products. We only collect sensitive information with your consent or where permitted or required by law.

2. How do we collect personal information?

We collect personal information:

  • Directly from you or your authorised representative via our website, our client apps/portals, Calendly booking forms, emails, phone calls, video call meetings, e-signature processes, or physical/ scanned documents.

  • From third parties such as your previous SMSF administrator (during transfer), banks (via data feeds), investment platforms, SuperStream, ASIC, the ATO, our service providers or our referral partners.

  • Automatically through our website and client portal (via cookies, pixels and similar technologies).

  • From publicly available sources where lawful and necessary.

We may also receive unsolicited personal information. Where we determine that we could not have lawfully collected that information, we will destroy or de-identify it as soon as practicable.

3. Why do we collect, hold, use and disclose your personal information?

We collect, hold, use and disclose your personal information for the following purposes:

  • Providing SMSF administration, financial reporting, taxation services, compliance, lodgements and audit support.

  • Facilitating SMSF establishment, transfers, rollovers, bank account opening and data feeds.

  • Delivering our dedicated Client Onboarding Specialist and Client Service Manager support, including SMSF Health Checks.

  • Complying with legal and regulatory obligations under the Superannuation Industry (Supervision) Act 1993 (Cth), Corporations Act, tax laws and other legislation (including reporting to the ATO and ASIC).

  • Providing referrals for financial advice to a separate AFSL entity where relevant to your SMSF.

  • Facilitating referrals to our ecosystem partners (auditing, financial advice, legal, investments, insurance, estate planning, real estate) where you request or consent.

  • Processing payments, invoicing and authorised direct debits.

  • Improving our services, conducting internal research, analytics and business operations.

  • Marketing and communicating with you (including direct marketing) only with your consent or where otherwise permitted by law.

  • Responding to complaints, legal claims or regulatory inquiries.

  • Any other purpose you consent to or that is required or authorised by law.

4. Use and disclosure of personal information

We will only use or disclose your personal information for the purposes for which it was collected, for a secondary purpose to which you have consented, or where required or authorised by law.

We may disclose your personal information to:

  • Our service providers and contractors (including cloud storage providers, accountants, IT support, auditors and legal advisers) who assist us in providing services to you.

  • Regulators and government bodies such as the ATO, ASIC and other authorities where required or authorised.

  • Banks and financial institutions for account opening and transaction processing.

  • Our ecosystem partners (auditing, financial advice, insurance, estate planning, real estate and investment services) where you request or consent to the referral.

  • External auditors of your SMSF.

  • Any other third party with your consent or as permitted by law.

We do not sell your personal information to third parties.

5. Direct marketing

We may use your personal information to send you marketing communications about our SMSF services, ecosystem offerings and industry updates. You may opt out at any time by contacting us or using the unsubscribe mechanism in our communications. We will not send you direct marketing if you have opted out.

6. Cookies, tracking technologies and online services

Our website and client portal use cookies, pixels and similar technologies to improve user experience, analyse traffic and personalise content. You can manage cookie preferences through your browser settings. We may also use Google Analytics or similar tools. Our privacy practices for online services comply with the APPs.

7. Anonymity and pseudonymity

Wherever it is lawful and practicable, you have the option of not identifying yourself or using a pseudonym when dealing with us. However, in most cases we will need to collect your personal information to provide SMSF administration services, comply with regulatory requirements or process transactions on your behalf.

8. Cross-border disclosure

We may disclose personal information to overseas recipients. Our primary cloud service providers are based in the United States and Europe. These providers may process or store personal information in the United States and other jurisdictions as part of their global operations. Their infrastructure is also hosted on Amazon Web Services (AWS) in regions including the United States (East and West), Canada, Australia and the European Union (Germany).

We take reasonable steps, consistent with Australian Privacy Principle 8, to ensure that any overseas recipient does not breach the APPs in relation to the personal information (unless an exception applies). These steps include entering into appropriate contractual arrangements and relying on the providers’ robust international data protection frameworks.

Our service providers adhere to high international privacy standards, including:

  • Full compliance with the General Data Protection Regulation (GDPR) as data processors, with providers providing extensive tools and safeguards to support customer GDPR obligations and maintaining GDPR-compliant data privacy settings and processes.

  • Certification under the EU-U.S. Data Privacy Framework (EU-U.S. DPF), UK Extension, and Swiss-U.S. DPF (where applicable), along with Standard Contractual Clauses (SCCs) for international transfers.

  • Other recognised US and global standards such as SOC 2 Type II, ISO 27001 and equivalent security and privacy certifications that ensure appropriate technical and organisational measures for data protection.

These frameworks provide additional assurances beyond Australian requirements, ensuring personal information is handled with equivalent or higher levels of protection during cross-border transfers.

9. Government-related identifiers

We may collect, use or disclose Tax File Numbers only where authorised by law or with your consent, and only for the purposes permitted under the Privacy (Tax File Number) Rule 2015.

We do not use government identifiers as our own identifiers except where required or authorised by law.

10. Quality and security of personal information

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up-to-date, complete and relevant. We protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure:

  • Using secure servers, encryption and access controls.
  • Limiting access to authorised staff only on a need-to-know basis.
  • Conducting regular security reviews and staff training.
  • Having robust data breach response procedures.

In the event of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act and notify affected individuals and the OAIC as required.

11. Retention and destruction

We retain personal information for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law (for example, tax and superannuation record-keeping obligations). Once it is no longer needed, we take reasonable steps to destroy or de-identify the information in accordance with the Privacy Act.

12. Access and correction

You may request access to the personal information we hold about you. We will respond to your request within a reasonable time and provide access unless an exception under the Privacy Act applies. There may be a reasonable charge for providing access.

You may also request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will take reasonable steps to correct the information.

To request access or correction, please contact our Privacy Officer using the details below.

13. Complaints

If you believe we have breached the APPs or this Privacy Policy, you may complain to our Privacy Officer. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days (or longer if required).

Our complaints process is:

  1. Submit your complaint in writing to the Privacy Officer.

  2. We will investigate and respond in writing, outlining our findings and any actions taken.

  3. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 366 992.

14. Consent

Where consent is required under the Privacy Act (including for sensitive information or certain uses/disclosures), we will obtain it in a clear and informed manner. You may withdraw consent at any time, subject to legal or contractual restrictions.

15. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website. We will notify you of any material changes where required by law.

Contact Us

Privacy Officer

Ez SMSF Pty Ltd

Email: ask@ezsmsf.com.au

Phone: +61 448 828 499

This Privacy Policy is designed to be clear and easy to understand while meeting or exceeding the requirements of the Privacy Act and the APPs.

Ez SMSF Fee Schedule

Last Updated: August 2026

Ez SMSF Pty Ltd is a Registered Tax Agent.

Tax Agent Registration Number: 26374813

ABN: 16 693 890 069

Ez SMSF Pty Ltd provides full-service SMSF administration. All fees are exclusive of GST unless stated otherwise. Fees are charged directly from the SMSF bank account via authorised direct debit (subject to trustee authorisation).

1. Ongoing Administration Fees (Our Core Services).

Service Description Fee (ex GST) Billing Frequency

Ongoing Administration.

Comprehensive end-to-end SMSF administration including:

  • Dedicated Client Service Manager,

  • Financial reporting (interim, ad-hoc and annual),

  • Taxation services (GST registration, BAS preparation & lodgement, SMSF Annual Return preparation & lodgement, general taxation services),

  • ASIC & ATO agency & payment facilitation,

  • Ongoing compliance support & lodgements,

  • SMSF Health Check,

  • Data feeds, bank account management, transaction reconciliation, &

  • Independent Audit.

$350 per SMSF per month.

Monthly (direct debit).

Annual Equivalent (for reference).

Full-year administration package.

$4,200 per SMSF per annum.

Billed Monthly.

Notes:

  • The monthly fee applies to both new and existing SMSFs once established and active.

  • Government fees (ATO Supervisory Levy $259 p.a. ($518 in first year), ASIC annual review fee where applicable) are facilitated but passed through at cost. See below.

 

2. Establishment / Setup Fees / Additional Services.

Service Description Fee (ex GST) Payment Timing

New SMSF Establishment (Corporate Trustee)

Full Corporate Trustee SMSF setup including:

  • Trust Establishment (inc. deed),

  • Corporate Trustee registration,

  • ABN/TFN, ASIC registration,

  • Bank account opening, and

  • SuperStream rollover facilitation.

$1,500 one-time payment.

Paid by the new SMSF upon establishment and rollover receipt.

Corporate Trustee Establishment Fee - Transition from Individual to Corporate Trustee

Full Corporate Trustee SMSF transfer including:

  • Trust Deed review,

  • Corporate Trustee registration,

  • Prepare and execute legal documents,

  • Government liaison, 

  • Transfer legal title of assets.

Custom quote - this depends on your funds composition, complexity and potential requirement of a legal practitioner.

Paid by the SMSF at each stage of completion.

Real Property / LRBA Add-On.

Additional Corporate Trustee and Bare Trust structure for Limited Recourse Borrowing Arrangements.

$1,500 one-time payment, per property.

Paid by the SMSF upon setup.

Crypto / Exotics Setup.

Custom configuration for exotic assets:

  • Cryptocurrencies,

  • Precious metals,

  • Precious gems, and 

  • Collectables.

Custom quote (contact us).

 As agreed.

3. Ad-Hoc Administration Services.

Service Description Fee (ex GST)

Previous Financial Year Accounting and Audit.

Completion of previous Financial Years Accounting and Audit include:

  • End of Financial Year Financial Statements

  • Income Tax Return

  • Member Statements

  • Independent SMSF Audit

The Annual Equivalent of the Ongoing Administration service listed above.

(This is a separate fee to the current FY) 

Interim / Ad-Hoc Financial Reporting.

On-request reports outside standard annual cycle.

Included in ongoing monthly fee.
(No separate fee)

Additional Work due to Client Delay or Incomplete Information.

Extra administration caused by late document provision or trustee changes.

Included in ongoing monthly fee.
(No separate fee)

Transfer of Existing SMSF to Ez SMSF.

Full transfer from your previous administrator to Ez SMSF.

Included in ongoing monthly fee.
(No separate transfer fee)

Fee Payment Facilitation & Government Liaison.

Processing of ATO/ASIC payments and related correspondence.

Included in ongoing monthly fee.
(No separate fee)

Exit Fee.

Full transfer away from Ez SMSF to a new SMSF administrator.

Free.
All fees ceased from notice receipt date.

SMSF Wind-up Service.

A complete Wind-up of your SMSF:

  • Asset conversion,

  • Deregistration of entities,

  • Rollover facilitation,

  • Bank account closure, and

  • Document transfer.

Month-to-Month until completion. 
We endeavour to wind your fund up as quickly as possible, timeframes depend on complexity.
There is a small fee to deregister your funds entities with ASIC.

Pension Commencement Service.

Establishing a pension by providing all legal documentation & ensuring compliance. This is only required when a member starts a pension.

$200 one-time payment, per pension commencement. 

Actuarial Certificate Service.

This is required when an SMSF has both an accumulation and pension accounts operating within the same financial year.

$150 per annum. 

Accountants Letter Service.

This can be required by some lenders when you apply for an LRBA. 

$100 per letter. 

Deed of Amendment Service.

Legislative changes can require changes in SMSF Trust Deeds periodically or when a client wishes to change/add services from time to time. 

Custom quote - this depends on the complexity and potential requirement of a legal practitioner.

Audit Contravention Report (ACR) Service.

A report SMSF Auditors are required to prepare and lodge with the ATO when a breach or breaches of material nature of the regulations have occurred.

$300 one time fee, per report.

4. ASIC & ATO Fees

Service Description Fee (ex GST)

SMSF Trustees are required to pay an annual fee for their Special Purpose Company Trustee. Regular SMSFs with Ez SMSF will have one Special Purpose Corporate Trustee.

Late fees apply.

$70 per Special Purpose Company, per year.

SMSF Trustees are required to pay an annual fee for their Proprietary Company Trustee(s).

A Proprietary Company Trustee is required to enter into each LRBA. This is per LRBA / Property your SMSF owns.

Late fees apply.

$342 per Proprietary Company, per year.

SMSF Trustees are required to pay the ATO an annual supervisory levy, which is tax deductible to your SMSF. 

$259 per year, per SMSF.

ATO Supervisory Levy (First Year).

In the first year of operation, SMSF Trustees are required to pay 2x $259 ($518) to cover the current & following financial years Supervisory Levy.

2x $259 = $518

(First Year Only).

If you have any questions, please contact us at:

ask@ezsmsf.com.au 


Prior to any SMSF transfer and included in your initial SMSF Health Check, we will confirm any work to bring your fund into a compliant state and will confirm the fees associated with this work.

We aim to be as transparent as possible, to give you the confidence to start & build a relationship with us now & well into the future. 

Internal Dispute Resolution Form

5. Our Internal Complaints Process

We aim to resolve most complaints at the earliest opportunity. Our standard process is as follows:

Step 1 - Acknowledgement

We will acknowledge receipt of your complaint in writing (usually by email) within 3 business days. The acknowledgement will include a reference number, the name of the person handling the matter, and an outline of the next steps and expected timeframes.

Step 2 - Assessment and Investigation

We will:

  • Review the information you have provided and any relevant client files, correspondence and records

  • Contact you if we need further information or clarification

  • Speak with the staff member(s) involved (where appropriate)

  • Consider the facts against our professional obligations, engagement terms, internal policies and applicable standards


Where the complaint is complex or involves potential systemic issues, it may be escalated to a senior manager or director for oversight. Where practicable, the person investigating will not have been directly involved in the subject matter of the complaint. We also maintain clearly defined internal channels for our personnel to raise concerns regarding compliance with Professional Standards, applicable legal and regulatory requirements, or our System of Quality Management, in a manner that enables them to come forward without fear of reprisals, consistent with APES 320. Investigations into such matters will, where practicable, be conducted by a person not directly involved in the subject matter. Every complaint and allegation is documented as to its receipt, the investigation undertaken and the response provided, consistent with APES 320 paragraph 4.71.

 

Step 3 - Response and Resolution

We aim to provide a written response within 28 business days of receiving a complete complaint. If we need more time (for example due to complexity or the need to obtain external information), we will advise you of the revised timeframe and the reasons. Our response will usually include:

  • A summary of the issues raised;

  • The findings of our investigation;

  • Any actions we have taken or propose to take;

  • An apology where appropriate;

  • Information about your right to seek an internal review or to escalate the matter externally.

 

Step 4 - Internal Review

If you are not satisfied with the outcome, you may request an internal review within 14 days of receiving our response. The review will be conducted by a person who was not involved in the original investigation (where practicable). We will provide a final written decision after the review.

 

6. External Dispute Resolution Options

If you remain dissatisfied after our internal process, or if you prefer to contact an external body at any stage, the following options are available:

 

6.1 Tax Practitioners Board (TPB)

The TPB is the national regulator of tax practitioners. You can lodge a complaint about a tax agent service we have provided.

Ez SMSF Pty Ltd is a Registered Tax Agent.

Tax Agent Registration Number: 26374813

ABN: 16 693 890 069

The Tax Practitioners Board (TPB) maintains a public register of tax agents and BAS agents. You can access and search the register at: https://www.tpb.gov.au/public-register

If you have a complaint about a tax agent service we have provided, you can make a complaint to the TPB. Complaints can be lodged online via the TPB website: https://www.tpb.gov.au/complaints

Further information about the TPB’s complaints process is available on the same page.

As a registered tax agent we are required to act honestly and with integrity, provide competent services, manage conflicts of interest, take reasonable care to ensure the taxation laws are complied with, and keep proper client records. You, as our client, are required to provide us with accurate, complete and timely information and documents, and to notify us of any relevant changes.

At the date of this notice, no prescribed events (such as suspension or termination of registration, bankruptcy, serious taxation offences, or civil penalties under the TASA) have occurred within the last 5 years, and our registration is not subject to any conditions.

This information is provided in accordance with section 45 of the Tax Agent Services (Code of Professional Conduct) Determination 2024.

The TPB generally encourages clients to attempt to resolve matters with the tax practitioner first. When you lodge a complaint, the TPB will usually ask what steps you have already taken.

Note: The TPB may not investigate pure fee disputes or matters that fall outside its jurisdiction (for example, services that are not tax agent services).

 

6.2 Institute of Public Accountants (IPA)

If your complaint relates to the professional or ethical conduct of an IPA member associated with Ez SMSF, you may lodge a complaint with the IPA.

Complaints must be made in writing, preferably using the IPA Member Complaint Form available on the IPA website.

Completed forms and supporting information may be emailed to complianceadvisor@publicaccountants.org.au or

Posted to the Investigations Officer, Institute of Public Accountants, GPO Box 1637, Melbourne VIC 3001.

 

The IPA investigates alleged breaches of its Constitution, By-laws, Pronouncements and professional and ethical standards (including APES standards). Commercial fee disputes without professional or ethical issues may not be investigated.

 

6.3 Other Options
  • Australian Consumer Law / Fair Trading: For consumer protection matters (including certain guarantees about services). Contact your state or territory fair trading agency.

  • Mediation or arbitration: The parties may agree to independent mediation or arbitration.

  • Courts: You retain the right to pursue legal remedies through the courts.

  • ATO or other regulators: Certain SMSF compliance matters may be raised with the Australian Taxation Office.

 

7. Our Regulatory and Professional Commitments

As a registered tax agent and IPA member firm, Ez SMSF is committed to:

  • Informing all current and prospective clients (in writing, in a clear and prominent way) of the TPB public register, how to make a complaint to the TPB, and general information about our rights, responsibilities and obligations under the taxation laws and the Code of Professional Conduct (in accordance with section 45 of the Code Determination);

  • Maintaining a documented system of quality management that includes policies and procedures relating to client engagement, monitoring of performance, adherence to the Code, and continuous improvement;

  • Ensuring that this Complaints and Dispute Resolution Policy forms part of our documented System of Quality Management and that clients are directed to this Policy (or an equivalent summary) in engagement and re-engagement materials;

  • Complying with APES 320 requirements to establish policies and procedures for receiving, investigating and responding to complaints and allegations (including documentation of those matters), and for providing clearly defined channels for personnel to raise concerns without fear of reprisal;

  • Acting honestly and with integrity, providing competent services, and managing conflicts of interest in accordance with the TPB Code and APES 110;

  • Reporting significant breaches of the Code of Professional Conduct to the TPB (and IPA where required) within the prescribed timeframes

 

8. Record Keeping and Continuous Improvement

We maintain records of all complaints, including:

  • The nature of the complaint and supporting information

  • Actions taken and outcomes

  • Timeframes and correspondence

  • Any systemic issues identified and remedial actions

Every complaint and allegation file documents receipt, investigation and response, consistent with APES 320 paragraph 4.71. Complaint records form part of our proper client records obligations under section 30 of the Tax Agent Services (Code of Professional Conduct) Determination 2024. Complaint data is reviewed periodically as part of our quality management and risk management processes. Identified deficiencies are remediated and, where appropriate, changes are made to policies, procedures or training.

 

9. Contact Details

Complaints Officer

Ez SMSF Pty Ltd

Email: ask@ezsmsf.com.au

Phone: +61 448 828 499

Postal Address: L8/131 Leichhardt Street, Spring Hill, QLD, 4000

 

10. Review of this Policy

This Policy will be reviewed at least annually, or earlier if there are significant changes to legislation, professional standards, our services or complaint trends. The current version is available on request and will be provided to clients as part of our engagement materials or upon request.

Keeping You Informed - TPB Requirements

Last Updated: August 2026

Ez SMSF Pty Ltd is a Registered Tax Agent.

Tax Agent Registration Number: 26374813

ABN: 16 693 890 069

The Tax Practitioners Board (TPB) maintains a public register of tax agents and BAS agents. You can access and search the register at: https://www.tpb.gov.au/public-register


Please review our Dispute Resolution Policy on the separate tab on this page, prior to lodging a complaint with the TPB. The TPB generally encourages clients to attempt to resolve matters with the tax practitioner first. When you lodge a complaint, the TPB will usually ask what steps you have already taken.  

If you have a complaint about a tax agent service we have provided, you can make a complaint to the TPB. Complaints can be lodged online via the TPB website: https://www.tpb.gov.au/complaints

Further information about the TPB’s complaints process is available on the same page.

As a registered tax agent we are required to act honestly and with integrity, provide competent services, manage conflicts of interest, take reasonable care to ensure the taxation laws are complied with, and keep proper client records. You, as our client, are required to provide us with accurate, complete and timely information and documents, and to notify us of any relevant changes.

At the date of this notice, no prescribed events (such as suspension or termination of registration, bankruptcy, serious taxation offences, or civil penalties under the TASA) have occurred within the last 5 years, and our registration is not subject to any conditions.

This information is provided in accordance with section 45 of the Tax Agent Services (Code of Professional Conduct) Determination 2024.

Contact Us - Privacy Policy